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Customer Service

Customer Service

SHIPPING

 All Reliq products are hand-crafted in small batches, this may mean your order may be processed in 3 to 5 business days after your order is placed. This does not include shipping transit times. Our average processing time is 2 business days. Please remember business days do not include holidays or weekends. The times below are estimates for delivery, once your order leaves our shop.

US Only

USPS First Class – 3-7 day average delivery time

All Orders – $2.95.USD  Orders over $50 ship free in US ONLY

 

 

 

USPS First Class International Canada, Australia and Mexico (at this time, these are the ONLY countries Reliq Minerals ships to.  We apologize for any inconvenience.)

Orders up from:

$0.00 to $20.00 USD                        $9.99 USD

$20.01 to $60.00 USD                      $11.99 USD

$60.01 to $79.99                              $13.99 USD

$80.00 USD and up                         $15.99 USD

USPS First Class International – 10-24 days shipping time.


All Other International Destinations, EXCEPT Italy, Russia, the Ukraine.  We cannot ship to these locations at this time – 10-24 days shipping time.

USPS First Class International – 10-24 days shipping time.

Orders up from:

$0.00 USD to $20.00 USD               $10.99 USD

Up to 60.00 USD                                   $13.99 USD

$80.00 USD and up                             $15.99 USD

Customer is responsible for any import taxes or customs fees for international shipments. Reliq Minerals is NOT RESPONSIBLE if your package is lost, delayed or damaged when shipped via USPS First Class International. USPS First Class International does have tracking, but is not insured.

 

 

RETURNS POLICY

Due to the nature of our products, we cannot accept returns on opened items. Returns are available for full sized items ONLY and within 7 days of receipt and at the discretion of Reliq Minerals. Items must be shipped back to us, in original packaging and customer assumes all return shipping costs. Returns may be subject to a 25% restocking fee. Samples are offered for all products to ensure you are happy with your full-sized purchase.

If your order is incomplete or damaged, please contact us within 24 hrs of receipt.

While Reliq Minerals tries to depict the actual color/shade of products, please understand that monitors display colors differently.

 

CRUELTY FREE STATEMENT

Reliq Minerals, to the best of our ability, only uses suppliers the do not condone animal testing.  Reliq Minerals has been certified as Cruelty-Free by Leaping Bunny, The Coalition for Consumer Information on Cosmetics (CCIC).

INGREDIENT ALLERGIES & PRODUCT USAGE

While mineral makeup is known for being pure, natural and hypo-allergenic, it is possible for an allergic reaction or sensitivity to an ingredient in any one of Reliq Minerals products. If you suspect having an allergy or sensitivity to any ingredient used in the formulation of mineral makeup, please lead labels and the list of ingredients carefully. We suggest that anyone having an allergy or sensitivity to any ingredients listed on packaging and in the ingredients list to either do a patch test or refrain from using any products containing the ingredient. Please contact us if you have any questions regarding allergies and sensitivities. Please use products only as intended by Reliq Minerals. We take great care in ensuring that all ingredients used in each product is safe to use on the area intended. Reliq Minerals assumes no responsibility if product is used in a manner not intended by Reliq Minerals.